Get in Touch With Us
Need to contact Best BTC Casinos? This page explains what we can help with, what we can't, and how to write to us so your message reaches the right place. We are an independent comparison site covering crypto casinos for US readers. We are not a casino, and we don't hold player accounts or funds.
Age and responsible gambling: This site is for adults only. The minimum age is 18 or 21 depending on the casino and your state's rules. If gambling is causing you stress or harm, call the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos may not offer the same player protections or self-exclusion tools as state-regulated operators.
How to reach the editorial team
Use the contact form or the email address shown in the site footer or on your site's contact options, if one is displayed. We don't publish phone lines or live chat for this site, and we won't ask you to send us private keys, seed phrases, wallet passwords or ID documents. Anyone who asks for those in our name is not us.
The more detail you give, the faster we can check it. Please include the page address, the casino name, and what you saw or expected to see. We aim to read every message, but we don't promise a set reply time.
What we can help with
- Corrections: A bonus term, coin list, licence note or withdrawal detail that looks out of date. Casino terms change often, and our last fact-check was on Oct 1, 2026. Tell us where you saw the newer information.
- Reader feedback: Topics you'd like covered, such as wallet setup, network fees or stablecoin use.
- Methodology questions: How we review and rank sites. Commission does not buy position, and we explain the factors we weigh in our reviews.
- Business and editorial enquiries: Introduce your company and what you propose. We may earn commission from some links on this site, and any commercial relationship does not decide rankings.
- Responsible gambling concerns: Mention it in your message and we will point you to support resources.
What we can't do
We can't resolve problems with a casino account. That includes delayed withdrawals, frozen balances, bonus disputes, verification requests or lost transactions. We have no access to operator systems and can't act on your behalf.
| Your issue | Where to go first |
|---|---|
| Withdrawal or bonus dispute | The casino's own support team, with your transaction ID and account details |
| Missing or wrong on-chain transfer | The wallet or exchange you sent from, plus the casino's support |
| Error or outdated info on our site | Us |
| Gambling harm | 1-800-GAMBLER |
| Tax or legal questions | A qualified tax or legal professional |
We also can't give legal or tax advice, and we don't advise on getting around state restrictions, geoblocks or identity checks.
A note on legal standing
Crypto casinos that serve US players are generally offshore. They are licensed in places such as Curaçao or Anjouan, not by a US regulator, and operate in a legal grey area. Rules differ by state, so check your own state's laws before playing. Gambling winnings and crypto gains may be taxable, so consult a qualified professional.
Before you write to us about a casino
- Check the casino's terms for the point in question, including wagering requirements, time limits and eligibility.
- Look up your transaction hash on a block explorer to see its confirmation status.
- Contact the casino's support with that information.
- If the issue is with our coverage, write to us with the details.
Looking for something else?
Our reviews cover sites such as BetPanda, CoinCasino and Cryptorino, with the offers and conditions shown beside each. If you're comparing sites outside the crypto niche, see our guide to non GamStop casinos. Crypto prices can move quickly, so only play with money you can afford to lose.